Erth One Silicone Cube Warranty
Erth One Silicone Cubes are made to last. With proper use, you should use your silicone cube for many years to come. We are so confident in our products that we are willing to offer a limited lifetime warrantee on all our silicone containers.
Erth One hereby warranties that our silicone cubes will not peel, crack, tear or otherwise break, with normal use. If it does, we will replace it.
Maximum one replacement per purchase. Cosmetic wear or damage resulting from improper handling or care, post-purchase modifications, alterations, negligence, and use for a purpose other than for which it was designed, are not covered by Erth One Guarantee. Due to data privacy, we can only offer this warranty for items purchased directly on our website. We are unable to provide warranties for any items purchased through other websites or marketplaces.
Erth One will not have any liability or obligation under this limited warranty, in case of,
- Any defect caused by misuse or abuse of the product.
- Lost or stolen Products. (Lost a lid? See our Free Lid Replacement Program)
- Stains from food or liquid (see notes below)
- Damage caused by unauthorized modification.
- Defects caused by improper storage of the product.
- Product has been intentionally or accidently cut or ripped.
STEPS TO TAKE:
If you would like to request a replacement item, please sign up to our VIP Program and contact us via email and include your order number and an image of your item.
As we don’t use any toxic sealants for our silicone products, sometimes (though rarely) the silicone can stain with certain acidic foods. Hard water marks can also remain on the product after washing.
We recommend using dishwasher soap without phosphates as those can tend to leave spots. Rinsing with hot water does the trick every time though.
If your detergent leaves a white residue, we recommend trying the following:
Soaking overnight in water and white vinegar
Soaking overnight in water and baking soda
Allowing your cubes to air dry.